5

Once again, kind people behind the desk, brilliant mechanics, a comfortable place to spend an hour or so, it's why we keep coming back to Autotrends.

We are appreciative of your post. We do pay close attention to feedback and always welcome comments at any time. Please know how much your patronage is valued and appreciated. Thank you

- Autotrends
5

Very polite and friendly service at front desk and a quick service by the technician.

Thank you so much for taking time to leave feedback. We want to always be improving the experience our customers have when visiting our store. Thank you for your trust.

- Jeep Guys
5

Update on my issue, manger called me personally and requested for a test drive! We did for a couple of minutes and I dropped off my truck in the shop for a whole day with no charges whiles they diagnose the issue. Picked it up today and it’s deivibg much better than it used to be.

1

My first time experience was a positive one but the subsequent ones haven’t been. First time I went to the shop was because I had a rough drive from Charlotte to Greensboro in my 2013 pathfinder and had read reviews online as to how their services was great and all that so I decided to give it a try even tho there are many service shops around. First time I would say was a pleasant trip cos all they did was to deflate my tire and shake hands to tell me that was all they had to do and that my tire had too much air. Being a happy customer I left a nice review cos that was they first time I had gone to a service shop and not paid a dime . But my recent trip to the shop left a very bad taste in my mouth. I drive a lot, i commute back and forth to Charlotte for work multiple times so I depend on my vehicle. Problem started, driving down the highway as usual I feel that bumpy ride and mind you the last time they deflated my tire it worked for just a day or 2 and I still felt that bumpy ride so I brought it back to the shop and they asked if I had added more air to my tires which I replied negative, tech said it’s either the weather was affecting my tires or something was going on so they set it back to the normal tire pressure, drove home parked my truck in my garage cos it was a Friday, didn’t step out until Sunday about to head to Charlotte and as soon as I pull on the highway I get the low tire pressure message so I pull over to a gas station and fill my tire back to normal size cos I can’t drive to Charlotte like that. Drive to Charlotte stayed for a week and all the time in Charlotte I didn’t drive my truck because I rode with other work colleagues to work. I left Charlotte on a Friday and started feeling that bumpy ride again so as usual took it to the shop to get it checked out and we agreed it could be my shocks, I just assumed, I’m not a mechanic, as a profession mechanic I’m assuming you have to know what is wrong by the description of what I’m telling you as a customer and check to see if that’s the issue or not? I eventually got pricing on shocks and struts and has to return on Monday to get it fixed since it was like 5:30 Friday and they close at 6. First of all as a service shop it’s your duty to let me know what is wrong with my truck and not assume what could be wrong. Got the parts ordered for my 2013 pathfinder, left work early within the week and got to the shop, they checked it out and told me one of the shocks in the rear tire is blown out so they had to replace it and by doing so usually can’t reolace one so they replace both shocks which was great, mechanic put a brand new set of OEM shocks on my truck and whiles they were at it I was told I had to replace my breaks as well which I did. The front struts wasn’t too bad so the tech told me he could add a part to it to keep it going for a while to save me money which I was glad. All work done the tech test drives it, brings back my truck, I pay and take off . Felt jus a little improvement but I was like oh well maybe it will get better eventually which it didnt. The say way I felt before I bought my truck into the shop was the same exact way I felt driving back home. I drive my truck for just a day or two and brought it back to the shop because I had to work, I complain about it then I get told they replaced the back shocks with an OEM part so they might have to replace it with an original Nissan part? Say what? If I’m paying $720 to get my truck fixed I expect it to be and not have to come back to have to pay another $720 to get my front strut replaced since the tech thinks it could be because the front struts were not replaced that could be the issue. Have paid over $700 to get my problem fixed and it’s not so why should I trust you and spend more money when you don’t know exactly what is going on? I’m disappointed in auto trends and I need an answer cos I don’t think this is fair to anyone as a customer. There are many service shops in Greensboro but I chose auto trends cos of the good reviews I had read but I think it was a bad idea!

5

I HAD AN APPOINTMENT FOR AN OIL CHANGE AND STATE INSPECTION. I HAD A FEW OTHER THINGS I WANTED TAKEN CARE OF BUT FORGOT TO MENTION. TO MY PLEASANT SURPRISE THE TECH APPROACHED ME ABOUT ALL THE ITEMS I HAD FORGOT TO MENTION THAT NEEDED ATTENTION. THAT IS A PRIME EXAMPLE OF THE EXCELLENT CARE THE SHOP GIVES TO MY CAR. I HAVE BEEN A CUSTOMER SINCE 1988 AND THAT SPEAKS VOLUMES.

We really appreciate you being our customer. Thank you for the feedback you have left us. Please always feel welcome to make suggestions as to how we may improve. It's customer like you that allow us to enjoy what we do so much.

- Autotrends
5

Great service! Received oil change the same afternoon.

We are thankful to be of service to you Tiffany.. Thank you for your business and we look forward to being there when you need us in the future.

- Autotrends
5

LOVE THEM, THEIR SERVICE AND THEIR PRICES

4

I trust Autotrends,and Gary, and believe that they have a genuine desire to do a good job and please their customers.

2

Disappointing Service. See Comments.

Hi sir- We are looking into your concerns. We will follow up to further address your mentioned items. Please know we appreciate you taking time to leave us the information you have today.

- Autotrends
5

Great experience. The customer service is always excellent up front. Comfortable waiting area. They even vacuumed my car!!!

Autotrends is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Autotrends (336) 274-7872, Jeep Guys (336) 275-2757, Add a Hitch (336) 274-7872, Eurowrench (336) 274-7872, The Z Shop (336) 274-7872, Hybrid Garage (336) 274-7872 if you have any issues in accessing any area of our website.