5

AutoTrends did a great job. Holly and Gary were great to work with, and all the staff were polite and professional and adjusted to any install modifications seamlessly, even offered me a ride to and from work. They explained my options and detailed the work to be done, and were conscientious in their communication and scheduling. The work and parts installed appear to be of high quality, and compatible with the make and model of my car. Installers were skilled and experienced, did good work, and I was provided with helpful instructions once the work was completed.

We strive to be ever improving and delivering what our customers need. Your feedback keeps us in the loop. Please know how much we appreciate your corresponding and sharing with us.. Thank you for the opportunity ti serve you.

- Autotrends
5

JR worked with me to get repairs done on my daughter's jeep. He took the time to answer all my questions and explain the work that needed to be done. I appreciate the extra time and effort he gave! We will definitely continue to bring her jeep here. Great business!

Ms. Thomas- It is pleasing to know that we were able to meet your needs regarding your daughter's Jeep. I appreciate you sharing your opinion of JR as we think he has the ability to provide what our customers desire. It's also very refreshing, on a hot June day, to read that we are working in the right direction. Thank you

- Jeep Guys
5

It was easy to get an appointment, the work was done on a timely basis, the price was to my satisfaction. This is where I have all my repairs and service.

Hi Sue- It's been a rainy day; you made things much brighter with your feedback. We are thankful to be of service to you. Please feel free to share anything...anytime. Thanks for your trust.

- Autotrends
5

Always service you can trust at fair prices! Great business with great people you can trust! If you are tired of the games played at many auto shops you will appreciate the way they do business!

5

The service that I received exceeded my expectations and I will be returning.

Greg- Thank you for taking time to leave feedback. It's so hot and we know you're busy. Your time is valuable. We are appreciative to know we were of benefit to you. Please let us know when we may assist you again.

- Autotrends
5

Great service at a reasonable price and concerning location.

Kyle- Thank you for taking time to leave us feedback. Hopefully you found our location suitable. If not would you please share any ideas you may have? We look forward to serving you again. Thank you

- Autotrends
5

This shop is the BEST! I will never take my cars to another shop!

2

I have been a loyal customer for years. I think this is an ethical family run business. They have always done me right in regards to my jeep. That being said. The customer facing staff that 4 years ago would be a 15 on a scale of 10. Now is less that adequate. They need to focus on customer. Service!

I respect your anonymity greatly and appreciate you letting me know how you see things. I'd love to say your comments were not deserved yet that is not true. I would also love to blame it all on the customer facing staff member that was dismissed yesterday however that is not fair either. I take responsibility and commit to regain your trust. The good news is that we have recruited another terrific staff member who has a proven record of a servant's heart with accountability. He formerly worked with a friend's business in Texas and very recently moved back here to be with family as North Carolina is "home" for him. He starts this coming week. We are so thankful he's joining us. More such team members are coming.These people have the customer's interest "front and center". What you state as your experience is taken seriously and is an unacceptable performance on our part. Please accept my apologies for such an under performance. Please also understand my humble appreciation of your business and letting me know how we were headed. It would have been so easy for you to just say nothing and take your business elsewhere. Instead you chose to help me and hopefully some day I will be able to thank you in person. I want you to know also that we tried everything possible to first coach and develop the person that was removed from our team. We made every effort to get them corrected as we knew they had children and family members depending on them. We took too long simply trying to be human and care for this employee yet people like you were not given what you fairly deserve. Please know the lesson learned was valuable for me. Such performance will not be allowed. Now.....I get it one new person will not fix it all. It's never that easy. The things we are doing to better develop and change out those who "can't change" are very substantial. We know what an opportunity we have to restore and continue providing you with the highest level of professionalism..............the level which everyone deserves. You my friend are helping us get there and stay there. Again thank you. Further I want to share that the backbone of our business is still in place and has remained in place. The people "behind the scenes" never EVER intended for the public to accept or tolerate a less than stellar experience from our company. We have some terrific people on our team and we will get them much more out front. New staff members have been sought out with a HUGE emphasis on their leadership and customer service focus. Thank you, John Hill

- Jeep Guys
5

Everything is on time and as promised. Gary,in particular , really makes an extra effort t accommodate customers

We are so glad we could be of benefit. Your comments mean so much to us and thank you for making time to provide us feedback. We look forward to serving you again soon.............when you need us.

- Autotrends
5

Very courteous staff! Professional!

It is so great to hear from our valued customers. We are so glad to have been of service to you. Your comments are always welcomed so don't hesitate to make some creative suggestions. We desire to be the best and need your guidance in knowing what savvy consumers like you demand. Thank you for your trust.

- Autotrends
Autotrends is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Autotrends (336) 274-7872, Jeep Guys (336) 275-2757, Add a Hitch (336) 274-7872, Eurowrench (336) 274-7872, The Z Shop (336) 274-7872, Hybrid Garage (336) 274-7872 if you have any issues in accessing any area of our website.